Privacy Policy
Effective Date: 25/02/2025

1. Introduction
Welcome to VBackup. We are committed to protecting your privacy and ensuring that your personal data is handled securely and in compliance with applicable laws and regulations. This Privacy Policy explains how we collect, use, disclose, and safeguard your personal data when you use our services.

By accessing or using our website VBackup.com and services, you agree to the terms outlined in this Privacy Policy.

2. Data Collection and Use
We collect personal data that you provide to us, including but not limited to:

• Name, email address, and contact details
• Payment information
• Business-related information for service provisioning
• Communications and interactions with our support team

We may also collect technical information, including IP addresses, browser type, and usage data, to improve our services and ensure security.

3. Legal Basis for Processing Personal Data
We process personal data in compliance with the Personal Data (Privacy) Ordinance (PDPO) of Hong Kong and applicable international regulations. Our legal basis for processing personal data includes:

• Performance of Contract: Providing our services to you
• Legal Obligation: Compliance with legal and regulatory requirements
• Legitimate Interest: Improving services, preventing fraud, and ensuring cybersecurity

4. Data Privacy and Surveillance Compliance
Under the National Security Law (NSL) of 2020 and the Safeguarding National Security Ordinance of 2024, authorities in Hong Kong have broad powers to conduct surveillance and access data without court oversight. While we strive to protect your privacy, we may be required to disclose data to comply with national security regulations.

5. Internet Content and Online Regulation
As per the Control of Obscene and Indecent Articles Ordinance, we prohibit the use of our platform to distribute unlawful or obscene content. The Hong Kong authorities have the right to order the removal of online content deemed a threat to national security. Non-compliance may result in fines and penalties.

6. Government IT Security Policies
The Hong Kong government enforces strict IT security measures, including restrictions on certain applications like WhatsApp, WeChat, and Google Drive on government devices. While we employ state-of-the-art security measures, users should take necessary precautions when sharing sensitive information online.

7. Data Storage and Retention
We retain personal data only for as long as necessary to fulfill the purposes for which it was collected or as required by law. Data retention periods depend on regulatory compliance, business needs, and security considerations.

8. Sharing and Disclosure
We do not sell or rent your personal data. However, we may share your data with:

• Government authorities when required by law
• Third-party service providers assisting in service delivery
• Legal advisors for compliance with applicable laws

9. Cookies and Tracking Technologies
We use cookies and similar tracking technologies to enhance user experience. You can manage cookie settings in your browser. We also comply with the Privacy and Electronic Communications Directive 2002 (PECD) regarding the use of cookies.

10. Your Rights and Choices
Under the PDPO, you have the following rights:

• Access, correct, or request deletion of your personal data
• Withdraw consent for data processing (where applicable)
• Lodge a complaint with the Office of the Privacy Commissioner for Personal Data (PCPD) in Hong Kong

11. Security Measures
We implement industry-standard security measures to protect your data, including encryption, access controls, and regular security audits. However, no online platform can guarantee absolute security.

12. Updates to this Privacy Policy
We reserve the right to update this Privacy Policy in accordance with legal or operational requirements. The latest version will always be available on our website.

13. Contact Information
For questions or concerns regarding this Privacy Policy, please contact us at: VBackup
Email: info@voipbackup.com
Website: VBackup.com

By using our services, you acknowledge that you have read and understood this Privacy Policy.